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The minimum age to register and play on rexgames is 21 years old. This is in line with Philippine gaming regulations under PAGCOR. We take age verification seriously — all accounts are required to complete identity verification (KYC) before withdrawals are processed. Any account found to belong to a person under 21 will be immediately closed and all deposits refunded. If you are a parent or guardian concerned about underage access, please contact our support team right away.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete verification, log in to your rexgames account and navigate to Account Settings > Verify Identity. You will need to upload a clear photo of a valid Philippine government-issued ID — accepted documents include:

• Philippine Passport
• Driver's Licence (LTO)
• SSS ID or UMID
• PhilSys National ID
• Voter's ID

You may also be asked to submit a selfie holding your ID. Verification is typically completed within 24 hours on business days. Once approved, you will receive a confirmation email and your withdrawal limits will be fully unlocked.

Go to the rexgames Login page and click Forgot Password. Enter the email address associated with your account and click Submit. You will receive a password reset link in your inbox within a few minutes — check your spam or junk folder if it does not arrive. Click the link, enter your new password, confirm it, and save. You can then log in with your new credentials. For security, choose a strong password that you do not use on any other site.

No. rexgames strictly enforces a one account per person policy. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms & Conditions. If duplicate accounts are detected, all accounts will be suspended, bonuses will be forfeited, and any pending withdrawals may be cancelled. If you are having trouble accessing your existing account, please contact our 24/7 support team rather than creating a new one.

You can update certain account details — such as your mobile number, address, and communication preferences — from Account Settings after logging in. However, your registered name and date of birth cannot be changed after KYC verification is complete, as these are tied to your verified identity. If you need to correct an error in your name or date of birth, please contact our support team with supporting documentation and we will assist you through the process.

rexgames is primarily designed for players in the Philippines and operates under Philippine gaming regulations. Access from certain other countries may be restricted depending on local laws. It is your responsibility to ensure that online gaming is legal in your jurisdiction before registering. rexgames reserves the right to close accounts from restricted territories in accordance with its licensing obligations.

The minimum deposit on rexgames is ₱100 for most payment methods including GCash and PayMaya. Some payment channels may have slightly higher minimums — these are displayed clearly in the Cashier section before you confirm your deposit. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

Deposits via GCash and PayMaya are typically credited to your rexgames account instantly or within a few minutes. Online bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. Over-the-counter deposits can take 1–3 hours to be confirmed and credited. If your deposit has not appeared after the expected timeframe, please contact our support team with your transaction reference number and we will investigate promptly.

rexgames does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any applicable third-party fees will be displayed by your payment provider during the transaction — rexgames has no control over these charges.

No. rexgames requires that all deposits come from a payment method registered in your own name. Depositing using another person's GCash, PayMaya, or bank account is not permitted and may result in your account being suspended pending investigation. This policy is in place to protect against fraud and money laundering, and is a standard requirement under PAGCOR regulations. Always use your own verified payment accounts when transacting on rexgames.

If your deposit fails, first check the following:

• Ensure you have sufficient balance in your GCash, PayMaya, or bank account.
• Check that your payment app or online banking is working correctly.
• Verify that you entered the correct deposit amount and reference details.
• Check if your bank or e-wallet has any transaction limits that may have been exceeded.

If the issue persists and funds were deducted from your account but not credited to rexgames, please contact our 24/7 live chat support immediately with your transaction reference number, the amount, and the time of the transaction. We will resolve the issue as quickly as possible.

Withdrawal processing times vary by payment method:

• GCash / PayMaya: 1–3 hours (most are processed within the hour)
• BPI / BDO / Metrobank: 1–3 business days
• UnionBank: 1–2 business days

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may take slightly longer due to additional security checks. If your withdrawal has not arrived within the stated timeframe, contact our support team with your withdrawal reference number.

The minimum withdrawal amount on rexgames is ₱200. Maximum withdrawal limits depend on your account verification level and the payment method selected. Fully verified accounts enjoy higher daily and weekly withdrawal limits. Check the Cashier section of your account for your current withdrawal limits. If you need a higher limit for a large withdrawal, contact our support team to discuss your options.

Withdrawals may be rejected for several reasons, including:

• Your account has not completed KYC verification.
• You have an active bonus with wagering requirements that have not yet been met.
• The withdrawal amount exceeds your current limit.
• The payment details you entered do not match your verified account information.
• There is a security flag on your account requiring review.

If your withdrawal was rejected, you will receive a notification explaining the reason. You can also contact our 24/7 support team for a detailed explanation and guidance on how to resolve the issue.

As a general rule, rexgames requires withdrawals to be sent back to the same payment method used for the original deposit. This is an anti-money laundering (AML) requirement. If your original payment method is no longer available (e.g., a closed bank account), please contact our support team before submitting a withdrawal request. We will guide you through the process of updating your payment details, which may require additional verification.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus for the exact wagering requirements and game contributions.

Most bonuses on rexgames are claimed directly from the Promotions section of your account. Simply click Claim on the offer you want, and the bonus will be credited to your account automatically — either immediately or after your qualifying deposit is confirmed. Some promotions may require a bonus code, which will be displayed on the promotion details page. If you have trouble claiming a bonus, contact our support team and we will assist you right away.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements attached to the bonus. Once the wagering requirements are fully met, the bonus funds (or the winnings generated from them, up to any applicable maximum win cap) will be converted to your real money balance and become withdrawable. The progress of your wagering requirements can be tracked in the My Bonuses section of your account.

No. rexgames is committed to responsible gaming. We do not send promotional offers or bonus notifications to players who have activated deposit limits, loss limits, cooling-off periods, or self-exclusion. If you have set responsible gaming tools on your account and are still receiving promotional communications, please contact our support team immediately so we can update your marketing preferences and investigate the issue.

Yes. All games on rexgames use certified Random Number Generator (RNG) technology to ensure completely fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories to verify the integrity of their RNG systems and published Return to Player (RTP) percentages. Live casino games are streamed from professional studios with real dealers and physical equipment, providing an additional layer of transparency. rexgames is committed to offering a fair gaming environment for all players.

Many slot games on rexgames offer a Demo Mode that lets you play for free using virtual credits — no deposit required. This is a great way to learn the rules and features of a game before wagering real money. However, demo mode winnings cannot be withdrawn. Live casino games and certain exclusive titles are only available in real-money mode. Look for the Try Demo button on eligible game tiles in the lobby.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with a 96% RTP will theoretically return ₱96 for every ₱100 wagered over a large number of spins. RTP is calculated over millions of spins and does not guarantee individual session results. On rexgames, most slots have an RTP between 94% and 97%. You can find the specific RTP for each game in its information or paytable section.

Absolutely. rexgames is fully optimised for mobile play. You can access the full game library directly through your mobile browser on both Android and iOS devices — no app download required. The platform automatically adjusts to your screen size for a smooth, responsive experience. Whether you are commuting in Manila, relaxing in Cebu, or anywhere else in the Philippines, you can enjoy your favourite rexgames titles on the go.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion. You can choose a temporary exclusion period (1 month, 3 months, 6 months, or 1 year) or a permanent self-exclusion. Once activated, your account will be immediately suspended and you will not be able to log in or create a new account during the exclusion period. All pending withdrawals will be processed to your registered payment method. Self-exclusion is a serious tool — if you feel you need it, please use it without hesitation. Our support team can also activate it on your behalf if you contact us directly.

If you are concerned about your gambling habits, please reach out for help immediately. rexgames encourages all players to gamble responsibly and seek support when needed. You can contact our 24/7 responsible gaming support team via live chat, or visit our Responsible Gaming page for detailed guidance and resources. PAGCOR also provides responsible gaming resources and support for Filipino players through its official channels. Remember: gambling should always be entertainment, never a way to solve financial problems.

rexgames takes underage gambling prevention very seriously. All players must confirm they are 21 years or older during registration. KYC verification requires a valid government-issued ID that confirms date of birth. Any account suspected of belonging to a minor is immediately suspended pending investigation. We also recommend that parents and guardians use parental control software to restrict access to gambling websites on shared devices. If you suspect a minor has accessed rexgames, please contact our support team immediately.

Yes. rexgames allows you to set daily, weekly, and monthly deposit limits from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours — this prevents impulsive decisions to raise limits. Decreasing a limit takes effect immediately. We strongly encourage all players to set deposit limits that align with their personal budget. Visit Account Settings > Responsible Gaming > Deposit Limits to configure your limits at any time.

If you are experiencing loading issues, try the following steps:

• Clear your browser cache and cookies, then reload the page.
• Try a different browser (Chrome, Firefox, or Safari are recommended).
• Check your internet connection — a stable connection is required for smooth gameplay.
• Disable any VPN or proxy services that may interfere with the connection.
• Try accessing the site from a different device or network.

If the issue persists, it may be a temporary maintenance window. Check our social media channels for any announcements. You can also contact our 24/7 support team via live chat for real-time assistance.

rexgames offers 24/7 customer support through the following channels:

• Live Chat: The fastest way to get help — available directly on the rexgames website. Look for the chat icon in the bottom corner of any page.
• Email: Send your query to [email protected] and our team will respond within 24 hours.

For account-specific issues, please have your registered email address and account ID ready when contacting support. This helps us resolve your issue faster.

Yes. rexgames uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. Financial transactions are processed through PCI-DSS compliant payment gateways. We also employ two-factor authentication (2FA) options for additional account security. For full details on how we handle your data, please review our Privacy Policy.